Hospitality

The booking will not wait
for the front desk to open.

Hotels, hostels and vacation rentals. From 6 pm to 9 am nobody is answering, and that booking goes to an OTA that charges commission.

Hotel · WhatsApp 11:40 pm

What the system does

Six capabilities,
all measurable.

The agent does not just answer: it recovers the margin lost today to commissions, and puts the number in plain sight so it can be compared.

◷

It covers the dead hours

It answers and captures the booking exactly when nobody is at the front desk.

↘

It pushes the direct booking

It offers the hotel’s own rate before the guest goes back to the OTA.

◇

Concierge during the stay

What to do, where to eat, how to get there. Solved without bothering the team.

↗

It sells what is inside

Late check-out, spa, restaurant and experiences, offered at the right moment.

↺

It brings the guest back

Follow-up after check-out so the next booking is direct.

🌐

It answers in two languages

The foreign traveler gets the same service, with no translator in between.

The full journey

From the midnight enquiry
to the returning guest.

STAGE 01

The enquiry

They ask about availability after hours. The agent replies in seconds with real rates.

Do you have a double for Saturday?
We do. One night, two people?

STAGE 02

The direct booking

It closes at the hotel’s rate, with no intermediary commission, and leaves the details ready for the front desk.

With a balcony, direct rate.
That one works
✓ Direct booking · Sat 22

STAGE 03

The concierge

During the stay it answers questions about the city and the hotel. The guest never has to come down and ask.

Where can I get breakfast nearby?
There are three spots two blocks away. Want me to send the location?

STAGE 04

The cross-sell

It offers what the hotel wants to move, at the moment it makes sense for the guest.

Shall I set your check-out at 2 pm for $250?
✓ Ticket promedio arriba

STAGE 05

The return

After check-out it keeps in touch so the next booking does not go through an OTA.

Coming back to Oaxaca in December? I can hold your rate.
✓ Guest won back, no commission

Listen to the service

Listen to how it answers
at two in the morning.

With no front desk at that hour, that booking used to go to an OTA with commission.

0:12

“Am I better off booking direct?”

The guest is on the agency’s page comparing. The agent gives them a real reason to book with the hotel — what the platform does not include — and closes right there.

“I arrive after midnight”

A delayed flight and the doubt of whether anyone will be there. That uncertainty cancels bookings; resolving it takes thirty seconds.

Audio in production
0:00

“What if my flight is cancelled?”

The change policy decides the booking. The agent explains it clearly, with no fine print, at the moment the decision is being made.

GROVA’s voice, the same one that answers our Instagram. The scenarios are examples; each hotel configures its own policies and rates.

What holds the system up

The booking belongs to the hotel,
not to the middleman.

It never invents availability

If it cannot confirm, it captures the details and hands off to the front desk.

A person closes anything delicate

Groups, events, special rates and complaints escalate on their own.

Everything is attributed

Every booking knows which ad or channel it came from.

Let's start with
your operation.

First we see how many bookings are lost and how much goes to commissions. If there is no margin to recover, we will tell you.

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